Refunds

Refund policy for Mojicash and marketplace purchases.

Mojicash is a closed-loop virtual currency. In plain English: topping up buys you chips that live on Mojizu, can't be cashed out, and aren't refundable except in a few specific situations explained below.

Last updated April 18, 2026

1. Mojicash top-ups are non-refundable

When you buy Mojicash with a credit card, Apple Pay, or any other payment method, the chips are credited to your wallet immediately and are non-refundable. This is because Mojicash is a virtual good delivered instantly and usable the moment it lands in your account — it is not a service you're paying for over time.

The only exceptions are the ones required by applicable consumer law (in some jurisdictions, a mandatory cooling-off period applies to unused purchases). If that applies to you and you request a refund within the statutory window, email ali@sabet.com with your account email and the order reference.

2. Marketplace purchases

Mojizu's marketplace sells numbered editions of hand-drawn Mojis for Mojicash. Since Mojicash itself has no real-money value, these are not real-money purchases and are not eligible for a real-money refund.

Inside the marketplace, marketplace trades, tips, and offers settle in Mojicash and are final. Please double-check the price, the edition number, and the terms of an offer before confirming.

3. When we issue Mojicash credits

If the platform causes a problem that costs you Mojicash — a double charge during a flaky checkout, a Moji taken down after you bought it, a duplicate tip from a glitchy retry — we'll credit your wallet in Mojicash to make you whole. Specific scenarios:

Top-up double-charged. Full Mojicash credit for the extra amount, issued within 7 days of report.
Moji taken down after purchase. The most recent sale price (or an equivalent) is credited back to the owner in Mojicash.
Duplicate or stuck transaction. We review the transaction log and reverse the duplicate.
Wrong price displayed. If an obvious pricing bug let you buy a Moji for the wrong amount and we reverse the trade, both sides are restored to pre-trade state in Mojicash.

4. Tips are final

Tips to creators are intentionally one-way and cannot be clawed back. Before you tip, make sure you're tipping the right creator for the right work.

5. Chargebacks

Filing a chargeback with your bank or card issuer for a Mojicash purchase that was already used on the platform may result in suspension of your account and forfeiture of remaining Mojicash — because the chips tied to that payment are already spent. If you think a charge is wrong, please reach out to us first so we can fix it directly.

6. How to reach us

For anything related to refunds, credits, or billing, email ali@sabet.com from the email on your account and include the order reference (or a screenshot of the wallet transaction). We try to respond within 2 business days.